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What You Agree To When You Use bq77

These terms set out the rules that apply to your account, your transactions through bKash, Nagad, or Rocket, and your access to the lobby.

Account EligibilityWallet Transaction RulesJurisdiction ConditionsUser RightsPolicy Contact
bq77 What You Agree To When You Use bq77
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights

Account Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold by contacting support.

Cookie Use on bq77

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Wallet and Login Security

Every login triggers an OTP to your registered mobile number. Wallet withdrawals are matched to your verified bKash, Nagad, or Rocket number before processing — this step protects your funds.

Requesting Changes to Your Data

To correct, update, or request deletion of your personal data, contact us through live chat or email with your account mobile number. We will confirm receipt and act within a reasonable period.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Live Chat Support Open the chat widget from any page in your account. For legal or account queries, select the account help category so your message reaches the right team without delay.
Email Support Send your query to our support address with your registered mobile number in the subject line. We respond to legal and account matters in the order they arrive.
Account Help Centre Log in and go to Account Settings, then select Help. From there you can raise a formal query about your terms, wallet verification status, or account standing.

Common Questions About Your Rights and Terms

These are the questions we hear most often about account terms, data handling, and eligibility. If your question is not here, reach us through live chat or the account help centre.

Access depends on your local law and whether your region is eligible. Check the rules that apply where you are before opening or using an account on this platform.

We match withdrawals to your verified bKash, Nagad, or Rocket wallet as a security measure. It confirms the account belongs to you and protects against unauthorised withdrawals.

Contact support via live chat or email with your registered mobile number. We will identify what data we hold on your account and share a summary with you.

Raise the dispute through our support channel within 30 days of the transaction date. Include your account mobile number and the transaction reference so we can investigate promptly.

We may suspend or close accounts for misuse, duplicate registrations, or wallet verification failures. Where possible we will notify you, but immediate action may be taken in serious cases.

Updated terms are posted on this page. Continuing to use your account after a change is posted means you accept the revised version. Check this page periodically for updates.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.