Reference

How bq77 Handles Your Personal Information

Your account data stays with us for one reason — to run your account, process your bKash, Nagad, or Rocket transactions, and keep your wallet activity secure. Access and eligibility depend on your local law and eligible regions in Bangladesh.

No third-party data salesEncrypted account storagebKash, Nagad, Rocket transaction privacyYour right to request data removal
bq77 How bq77 Handles Your Personal Information
REACH US DIRECTLY

Contact Us About Your Privacy Rights

If you have a question about how your data is stored, want to correct account information, or need to submit a data removal request, our support team handles privacy queries through the channels below. We aim to respond to all data-related requests within a reasonable period. Availability depends on local law and eligible regions.

Team online

Email Privacy Request

Send your data access, correction or removal request by email. Include your registered mobile number and a brief description of the data in question so we can locate your record.

Live Chat Support

Open the live chat window from your account dashboard. Our support team can log your privacy query, confirm your identity and forward it to the right team without delay.

Account Help Centre

Visit the Help Centre from your account settings page. The privacy section lists the exact steps for submitting a data request, updating wallet details or closing your account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across all account pages and payment flows, including the screens where you enter bKash or Nagad wallet details. Cookies are used to keep your session active and to remember your account preferences — not to profile you for advertising. You can manage cookie settings through your browser at any time without affecting your ability to access the lobby.

Cookie Use We use session cookies to keep you logged in and preference cookies to remember your account settings. No advertising-network cookies are placed without your acknowledgement in the cookie notice.
Payment Data Security bKash, Nagad, and Rocket transaction details pass through encrypted channels. We store only the reference number and amount — never your full wallet PIN or mobile banking password.
Account Retention Policy Active accounts retain your profile data while your account is open. If you request closure, we remove marketing-related data promptly and retain only what financial compliance rules in eligible regions require.
Data Request Process Submit a written request via email or live chat with your registered mobile number. We verify your identity before releasing, correcting or deleting any stored personal data linked to your account.

Frequently Asked Questions About Your Privacy

Real questions about how bq77 stores and uses your data — answered directly. If something is not covered here, reach us through live chat or the email privacy channel listed above.

We collect your name, mobile number, and the wallet reference you use for bKash, Nagad, or Rocket deposits. Device and session data is also logged to protect your account from unauthorised access.

We share data only with payment processors needed to clear your bKash, Nagad, or Rocket transaction, and with authorities if required by applicable law. We do not sell your data to advertisers.

Send a request by email or through live chat. Include your registered mobile number for identity verification. We will locate your record and respond within a reasonable period under applicable rules.

Yes. Submit a removal request via email or the Help Centre. We delete marketing and preference data promptly. Some payment records may be retained as required by financial compliance standards in eligible regions.

Cookies keep your session active and save account preferences. You can disable non-essential cookies in your browser settings at any time. This will not block your access to account pages or payment flows.

No. We store only the transaction reference number and the amount. Your bKash, Nagad, or Rocket PIN is entered inside your wallet app and never passes through our servers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.